Report Fraud

Do you suspect you were a victim of fraud? We can help. There are different types of fraud, please see below for “Steps to Take” for the type of fraud you experienced.

Prompt reporting helps Evolve Bank & Trust take swift action to secure accounts, investigate incidents, and prevent future fraud. When you report fraud, you also support a safer banking environment for everyone by strenthening fraud detection and prevention systems.

Report an Unauthorized Transfer of Government Benefits to an Evolve Account

An unauthorized transfer of government benefits is a transaction made from a recipient’s account without their permission, typically involving fraud or misuse of access credentials.

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How to Report:

Due to COVID-19, scams have become prevalent involving imposters filing claims for unemployment benefits, using names of individuals who have not filed claims. Victims often learn about the fraud when they get a notice from their state unemployment benefits office or their employer about their supposed application for benefits.

Steps to Take:

  • Report the fraud to your employer. Keep a record of who you spoke with and when.
  • Report the fraud to your state unemployment benefits agency. You can find state agencies here. Keep a record of who you spoke with and when.
  • If possible, report the fraud online. An online report will save you time and be easier for the agency to process.
  • Keep any confirmation or case number you get. If you speak with anyone, keep a record of who you spoke with and when.
  • Visit Identity Theft.gov to report the fraud to the FTC and get help with the next important recovery steps. These include placing a free, one-year fraud alert on your credit, getting your free credit reports, and closing any fraudulent accounts opened in your name. IdentityTheft.gov also will help you add a free extended fraud alert or credit freeze to your credit report. These make it more difficult for an identity thief to open new accounts in your name.
  • Review your credit reports often. For the next year, you can check your reports every week for free through AnnualCreditReport.com. This can help you spot any new fraud quickly.

If your Social Security number has been compromised or your benefits have been redirected, the Social Security Administration recommends these actions:

Steps to Take:

  • Submit a complaint online with the Social Security Administration
  • Include the following about each of the alleged suspect(s) and victim(s):
    • Name
    • Address
    • Telephone Number
    • Date of Birth
    • Social Security Number
  • Provide the following information about the fraud claim, including the following (if known):
    • Date of Fraud
    • Location of Fraud
    • Detailed Description of Fraud
    • Witness Name(s)

 

Fraudulent Tax Returns

If you believe someone has filed a fraudulent tax return in your name, you can get a copy of the tax return. See Instructions for Requesting a Copy of Fraudulent Returns.

If you have any questions please contact our Customer Care Center: 866.395.2754