End User Resources

Evolve Bank & Trust, member FDIC is a community bank that partners with fintech companies to provide banking services such as payment processing, Banking-as-aService, and compliance solutions. If you are using a fintech app or service that utilizes Evolve’s banking infrastructure, your account or transactions may be supported by Evolve.

If you see Evolve Bank & Trust on your statement, it means your fintech provider partners with us to offer banking services. While your account is managed through your fintech provider, Evolve serves as the banking institution behind the scenes.

No, Evolve provides banking infrastructure to fintech companies, but we do not manage customer accounts directly. You should contact your fintech provider for account details, transaction inquiries, or support.

If you notice unauthorized transactions or need to dispute a charge, please contact your fintech provider directly. They manage customer support and can assist you in resolving any issues with your account

You must update your personal information through your fintech provider. Evolve Bank & Trust does not directly manage or update end-user account details.

If you wish to close your account, please reach out to your fintech provider. They handle account closures and will guide you through the process.

For any issues or questions regarding your account, transactions, or services, you should contact your fintech provider. They handle all customer support inquiries.

If you are unable to reach your fintech provider and you believe there is a critical issue involving your funds, you may contact Evolve Bank & Trust during regular business hours, Monday through Friday at 866.395.2754. Please note that we may have limited ability to assist and will direct you to your fintech provider whenever possible