Identity Theft

Identity theft is affecting more consumers and causing higher losses than the nation has seen in recent years.  To avoid becoming a victim of identity theft:

  • Use a secure connection when paying online – Look for “https” or a green security lock in the address bar of your browser, which indicate a secure connection.
  • Be careful of who is asking you for information – Unless you initiated the request or know the person on the other end, never provide personal or card information over the phone or in response to an email, even if it appears to be from a bank or other trusted institution. Instead, contact the organization directly using information listed on their website or other official source.
  • Stay attentive – Monitor your accounts and statements thoroughly, and review your credit report at least once a year.
  • Keep your personal data private – Store new and canceled checks in a safe place, shred sensitive documents, keep your antivirus software updated, and do not share passwords or PINs with anyone.
FOR MORE INFORMATION ABOUT IDENTITY THEFT OR TO FILE A REPORT, CONTACT THE FEDERAL TRADE COMMISSION (FTC) AT CONSUMER.FTC.GOV.

Communications Claiming to Be from Evolve Bank & Trust

If you receive emails, text messages, or phone calls that claim your account will be closed if you do not respond immediately, or your debit or credit card will be deactivated, disregard these messages. Evolve has the necessary information to do business with you. We will never ask you to supply your full account number or any identifying information by email, text message, or phone call.

IF YOU HAVE RECEIVED AN EMAIL, TEXT MESSAGE, OR PHONE CALL PURPORTING TO BE FROM EVOLVE, AND ARE UNSURE IF IT IS LEGITIMATE, CONTACT EVOLVE AT 866.395.2754.